Corporate Alignment

Recently we have been working with a number of clients on Corporate Alignment. What does this mean? We have been approached by clients to work with them through a change Continue reading →

New Service Concept

Recently, Aidan worked with a professional services firm on the development of a new service concept that they could add to their business to secure future growth. The project involved Continue reading →

Chief Customer Officer

Aidan works with and advises a number of companies on an ongoing basis, acting as their interim Chief Customer Officer. In some cases this is where the company recognises that Continue reading →

New Service Development

As customers become more connected and empowered, there are increasing challenges placed on service providers to connect with these customers in meaningful ways. The challenge is that with the growth Continue reading →

Service Design Project

We were delighted to work with Nekoé, the French Service Innovation Competency Centre, over a 2 year period on their Service Transformation Platform. Our work included: developing a Benchmark Study Continue reading →

Customer Experience

Aidan worked with a Local Authority to improve the citizen experience in one of their public offices. At peak times there was severe congestion and long wait times for customers Continue reading →

Service Design Book

Aidan is a contributor to the “This is Service Design Thinking” book. This textbook provides a comprehensive introduction to key service design tools and methodologies. You can find out more Continue reading →

Strategy Panel

Aidan Kenny appeared as a guest panelist in the Ulster Bank Business Live Roadshow in Kilkenny. This year the focus is on exports and Aidan has worked for many years Continue reading →

Creativity Workshop

Aidan was facilitating at the Creativity in Action Conference in Kilkenny along with Tim Ogilvie, CEO and Chief Inspiration Officer of Peer Insight and Sean McNulty of Innovator. It was an Continue reading →

Service Design Workshop

Aidan ran a Service Design workshop for Entrepreneurs on the New Horizons Programme in Carlow. The programme is run by the Enterprise Research and Innovation Centre. The workshop gave these Continue reading →